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Quality improvement has an important role in establishing an effective, safe, cost-effective and efficient health care system which can meet the needs of the population. In the past two decades massive diffusion of quality improvement was witnessed. The main drivers of this process were in one hand the more and more demanding legal regulation, focused on guaranteed good quality of health care services. In the other hand the rising complexity of health care, large number of medical errors, and the increasing importance of effectiveness, cost-effectiveness and efficiency of the health care system.

Numerous quality improvements related activities were made mandatory for the health care settings by the Health Care Act. However, legislation does not identify what kind of quality should be created, what kind of indicators should be set related to the structure, process or outcome. Furthermore, quality legislation does not define, how the quality of the health care services should be assessed, analyzed and interpreted with the help of various quality improvement activities should be performed in the daily practice, what kind of quality processes improvement tools.

This course provides a good insight to the most important concepts, definitions, models and methodology of the quality improvement in health care.

Readings required:

- Richard P. P. Wenzel: Assessing Quality Health Care: Perspectives for Clinicians,  Lippincott Williams & Wilkins, 1992

- Readings recommended:

A. F. Al-Assaf - June A. Schmele, ed., The Textbook of total quality in healthcare, CRC Press, 1997

Last modified: 2011.07.13.

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